As of the latest app update (released 30th March 2026), the Verify 365 now includes Auto-Focus and Auto-Capture functionality. This enhancement simplifies the identity verification process by removing the need for users to manually take photos.
The app will now automatically focus the camera and capture images when the document or face is correctly positioned within the on-screen guide.
What’s New?
- Auto-Focus: The camera automatically adjusts to ensure the image is clear.
- Auto-Capture: The app takes the photo automatically once positioning is correct.
- No Manual Input Needed: Users no longer need to press a capture button.
This applies to:
- ID document capture
- Face (selfie) capture
How It Works
1. Positioning the ID Document
- Ask the user to hold their ID within the yellow frame (parameter guide) on the screen.
- Ensure:
- The entire document is visible
- No edges are cut off
- The image is well-lit (no glare or shadows)
What happens next:
Once the document is correctly aligned within the yellow frame, the app will:
- Automatically focus the camera
- Capture the image without any user action
2. Positioning the Face (Selfie Capture)
- The user should align their face within the yellow frame shown on screen.
- Ensure:
- Face is fully visible and centered
- Good lighting (avoid backlighting)
- No obstructions (e.g. hats, sunglasses unless required)
What happens next:
When the face is correctly positioned:
- The camera will auto-focus
- The image will be captured automatically
3. NFC Scan how to guide
For assistance with the NFC process click here
Key Tips for Users
- Hold the device steady during capture
- Follow the on-screen yellow guide carefully
- Ensure good lighting conditions
- Avoid movement until the image is taken
Troubleshooting
Issue: Image not capturing automatically
- Reposition the document/face within the yellow frame
- Check lighting conditions
- Ensure the camera lens is clean
- Hold the device steady
- Check signal
- Switch from WiFi to Mobile data
- Check VPN settings
- Check validity of documents being used
Issue: Blurry image
- Allow the app time to auto-focus
- Avoid moving the device too quickly
The app does not support bus passes / CitizenCard (PASS Card) / paper documents please refer to your representative who can look to assist you with certified copies.
Summary
The new Auto-Focus and Auto-Capture update is designed to:
- Improve accuracy
- Reduce user error
- Speed up the verification process
Users simply need to align their ID or face within the yellow frame, and the app handles the rest.
If further assistance is required, please contact support by calling 0121 274 2312 or email the team at support@verify365.app
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